FAQ

PCS FAQ

PersonalizedChopstickStore.com is your premier online retailer and wholesaler for personalized chopsticks, promotional chopsticks, chopsticks for gifts and party favors, and Asian tableware. We specialize in the custom printing and engraving of a wide range of chopstick styles and Asian tableware, thus, you can bank on the superior quality of every item that you shop here on PersonalizedChopstickStore.com.


Our office and warehouse address is located at:
331A Folk Street
Easton, Pennsylvania 18042
United States


We are committed to quality customer care. Feel free to contact us by
Phone: 610.438.0632 (Domestic) or
+1.610.438.0632 (International) , email at Info@PersonalizedChopstickStore.com


Our friendly and knowledgeable customer service representatives are available on
Monday - Friday (9am - 6pm EST)
Saturday & Sunday (closed) Holidays (closed)


However, for the fastest answer, read our frequently asked questions below.


 Ordering Information (Domestic)

 
 Ordering Information (International)

 
 Returns, Claims, General Questions

 
 Shipping & Fulfillment

 
 About Us / Contacting Us

 
 Security & Privacy Policy


Ordering Information (Domestic)     View All | Close All | Back to top

  When will I receive my package?
  What are your shipping prices (domestic)?
  How do I receive FREE SHIPPING?
  What is the 100% Lowest Price Guarantee?
  When will my order be shipped?
  Do you offer samples (Domestic)?
  Can I order by phone or fax?
  How do I place an order online?
  What are my payment options?
  Do I have to pay sales tax?
  Do you have an order minimum?
  Can you rush my order?

Ordering Information (International)     View All | Close All | Back to top

  Do you ship internationally?
  When will I receive my parcel (International)?
  What is the shipping cost (international)?
  What is your policy regarding duties and taxes?
  What is the currency for our prices?
  Do you have an order minimum?
  What are my payment options?
  When will my order be shipped (international)?
  Can I order by phone?
  Do you offer samples?
  Can you rush my order (international)?

Returns, Claims, General Questions     View All | Close All | Back to top

  Do you have a printed catalogue?
  Do you offer discounts for bulk purchases?
  What is your return or exchange policy?
  What if I refused my package when it arrives?
  When will I receive my refund or a return or claim?
  How do I cancel or change my order?
  How do I claim for damaged or defective items?
  How do I claim for missing items?
  I am a retailer, do you sell wholesale?
  Do you accept purchase orders?
  How do I use my coupon code?
  Still need help?
  Do you have an affiliate program?
  Do you have an link exchange program?

Shipping & Fulfillment      View All | Close All | Back to top

  When will I receive my package (domestic)?
  When will I receive my parcel (international)?
  When will my order ship (domestic)?
  When will my order ship (international)?
  Do you ship to PO Boxes?
  Do you ship to APO/FPO addresses?
  Will I receive email confirmation?
  Will I receive email tracking information?
  How do I ship to multiple addresses?

About Us / Contact Us     View All | Close All | Back to top

   What are your hours of operations?
   Where is Personalizedchopstickstore.Com located?
   How do I contact customer service?
   Why buy from us?
  I am a retailer, do you sell wholesale?
  I am a retailer, do you drop-ship?
  I am a vendor, how do I submit a product?
   I am with the press, who do I contact?
  How do I provide a feedback?

Security & Privacy Policy      View All | Close All | Back to top

   Are online transactions secure on your site?
   How is my contact information used?